Diya Pilani on LinkedIn: Hoteliers are boosting their investment in tech by 16% in the next 12… (2025)

𝑬𝒎𝒑𝒐𝒘𝒆𝒓𝒊𝒏𝒈 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑻𝒆𝒂𝒎𝒔: 𝑳𝒆𝒔𝒔 𝒕𝒂𝒍𝒌𝒆𝒅 𝒂𝒃𝒐𝒖𝒕 𝒕𝒐𝒑𝒊𝒄…This time I want to lighten the aspect of Transforming Hotel Operations Through Technology.In the fast-paced world of hospitality, the key to success lies in the satisfaction and efficiency of hotel operational employees. Technology has emerged as a game-changer, offering innovative solutions to streamline processes, optimize workflows, and enhance overall employee satisfaction.By leveraging tech tools, hotel operations can be revolutionized to empower employees and drive performance to new heights. Here are some ways in which technology is reshaping the employee experience in the hospitality industry:𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐓𝐚𝐬𝐤 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Utilizing software to automate routine tasks , scheduling, and maintenance tracking not only saves time but also reduces the burden on operational staff, allowing them to focus on delivering exceptional service.𝐌𝐨𝐛𝐢𝐥𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Mobile apps enable seamless communication and collaboration among team members, ensuring real-time updates, instant messaging, and efficient coordination for smoother operational processes.𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐓𝐫𝐚𝐜𝐤𝐢𝐧𝐠 𝐚𝐧𝐝 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤: Technology-driven performance metrics and feedback systems facilitate continuous evaluation and recognition of employee contributions, fostering a culture of accountability and motivation within the operational team.𝐌𝐮𝐥𝐭𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 in operational systems enable clear communication, quick understanding, and seamless workflow, which in turn enhances employee performance.By embracing technological innovations tailored to the specific needs of hotel operations, organizations can enhance employee satisfaction, improve retention rates, and ultimately elevate the overall guest experience.𝑻𝒉𝒊𝒔 𝒊𝒔 𝒕𝒉𝒆 𝒈𝒖𝒊𝒅𝒊𝒏𝒈 𝒗𝒊𝒔𝒊𝒐𝒏 𝒐𝒇 𝑱𝑨𝒀𝑩𝑬𝑬 𝑺𝒀𝑺𝑻𝑬𝑴𝑺, and it drives everything we do!!!How has technology transformed your experience as a hotel operational employee? Share your insights and success stories in the comments below.\#HotelOperations #EmployeeSatisfaction #TechAdvancements #HospitalityIndustry #InnovationInHospitality

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🚀𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝘁𝗲𝗰𝗵 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁 𝗽𝗮𝘆𝘀 𝗼𝗳𝗳 -PwCThe benefits & adoption of tech solutions show no signs of slowing:💥 57% of hospitality operators expect to increase their use of software solutions in 2024 (ResDiary)💥 70% of hotel executives are turning to technology tools to automate their operations and boost employee efficiency (PwC).So what's on your tech wish list for 2024? 🎁Investing in tech is proving to be a game-changer for hoteliers looking to streamline operations & drive revenue, all whilst providing a top service to guests.Hoteliers can supercharge their F&B operations with mobile ordering to:⌚Automate processes to free up stafftime and become more productive💃Elevate and personalise the guest experience to boost loyalty💷Future proof operations to boost revenue and drive profitability🌳Operate more sustainablyReach out to IRIS Software Systems Ltd to unlock new possibilities in 2024 💟#hospitality#hoteltechnology#digitalordering#mobiledining

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🤖 The AI revolution in hospitality is here, but are we considering its impact on our most valuable asset—our employees? As leaders, our approach to integrating AI should focus not only on operational efficiency but also on enhancing employee satisfaction and capability.The recent insights from Hospitality Technology emphasize that AI should be seen as a partner to our workforce, not a replacement. By automating mundane tasks, AI enables staff to focus on what truly matters—creating memorable guest experiences. 🌟 However, this technological shift also requires us to invest in training and development, ensuring our teams are equipped to work alongside AI effectively.It's about finding a balance where technology enhances service delivery without diminishing the human touch that is so crucial to our industry. As we integrate AI, how can we ensure it supports our teams and elevates the guest experience simultaneously?Let's discuss how we can lead this change thoughtfully, ensuring AI empowers our employees and enriches our industry. 🏨💡#HospitalityIndustry #AIRevolution #EmployeeDevelopment #OperationalEfficiency #GuestExperience

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🚀𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝘁𝗲𝗰𝗵 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁 𝗽𝗮𝘆𝘀 𝗼𝗳𝗳 -PwCThe benefits & adoption of tech solutions show no signs of slowing:💥 57% of hospitality operators expect to increase their use of software solutions in 2024 (ResDiary)💥 70% of hotel executives are turning to technology tools to automate their operations and boost employee efficiency (PwC).So what's on your tech wish list for 2024? 🎁Investing in tech is proving to be a game-changer for hoteliers looking to streamline operations & drive revenue, all whilst providing a top service to guests.Hoteliers can supercharge their F&B operations with mobile ordering to:⌚Automate processes to free up stafftime and become more productive💃Elevate and personalise the guest experience to boost loyalty💷Future proof operations to boost revenue and drive profitability🌳Operate more sustainablyReach out to IRIS Software Systems Ltd to unlock new possibilities in 2024 💟#hospitality#hoteltechnology#digitalordering#mobiledining

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The Power of Employee Feedback in Boutique Hotels.In the ever-evolving landscape of boutique hotels, success hinges on the ability to adapt, innovate, and prioritize the needs of both guests and employees. Today, I want to shine a spotlight on the transformative impact of employee feedback and the invaluable role it plays in shaping the future of boutique hotels.Employee feedback is a powerful tool that provides valuable insights into the inner workings of a boutique hotel, from operational efficiency to guest satisfaction. By actively soliciting and listening to feedback from frontline staff, managers gain a deeper understanding of the challenges and opportunities that exist within their organization.Here are some key ways in which employee feedback drives positive change in boutique hotels:1. Identifying Pain PointsFrontline employees are often the first to encounter issues or inefficiencies in hotel operations. By actively seeking their feedback, managers can identify pain points and areas for improvement, whether it's streamlining check-in processes or enhancing communication between departments.2. Driving InnovationEmployee feedback serves as a catalyst for innovation and creativity in boutique hotels. Insights from staff members can spark new ideas for guest experiences, amenities, and service offerings, helping boutique hotels stay ahead of the curve in a competitive market.3. Empowering OwnershipWhen employees feel their voices are heard and their opinions matter, they become more engaged and invested in the success of the hotel. Empowering staff to contribute ideas and suggestions fosters a sense of ownership and accountability, leading to higher levels of motivation and job satisfaction.4. Improving Guest ExperiencesHappy employees lead to happy guests. By addressing concerns raised through employee feedback, boutique hotels can enhance the overall guest experience and cultivate a reputation for exceptional service and hospitality.5. Fostering a Culture of Continuous ImprovementEmployee feedback is not just about identifying problems; it's about fostering a culture of continuous improvement. By soliciting feedback on a regular basis and taking action on suggestions, boutique hotels demonstrate a commitment to growth and excellence.As we navigate the opportunities and challenges that lie ahead in the hospitality industry, let's recognize the immense value of employee feedback in driving positive change and shaping the future of boutique hotels. By listening, learning, and taking action, we can create workplaces where employees thrive, guests return, and boutique hotels flourish. #EmployeeFeedback #BoutiqueHotels #HospitalityInnovation

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Change is hard - but it doesn't have to be! If you're on the verge of introducing new tech at your properties, take a moment & dive into this article for some actionable insights to make it a smooth rollout & generate more buy-in from your team!

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In the rapidly evolving landscape of hospitality, staying ahead is not just an option; it's a necessity. The secret? Innovation and personalization. The hospitality industry, with its rich tradition of service excellence, is at an inflection point. Technology and changing guest expectations are reshaping our understanding of what it means to deliver outstanding service. Today’s guests aren’t just looking for a place to stay; they're seeking an experience tailored to their preferences, seamlessly integrated with technology. How can hotels and tourism businesses adapt? By leveraging data analytics for personalized guest experiences and investing in technologies that enhance convenience and comfort. But innovation isn’t limited to tech. It’s also about cultivating a culture of continuous improvement and empowering your team to think creatively. This approach doesn't just elevate guest satisfaction—it also boosts employee morale and engagement, creating a virtuous cycle that drives further innovation. So ask yourself: How are you innovating in your hospitality business today? Are you pushing boundaries, challenging conventions, and setting new standards for excellence? Let's discuss how we can shape the future of hospitality together, crafting unforgettable experiences through innovation and personalization. #HospitalityInnovation #GuestExperience #FutureOfTravel

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Even on a good day, empowering hotel staff to adopt new technology can be quite the challenge. There's a fear a making mistakes, breaking old habits, and learning new routines. Simply put, change is hard! 🙃If you're a hotel leader about to roll out a new solution or you're evaluating tools and want to make adoption as seamless as possible when the time comes, this is for you ⤵️https://hubs.li/Q02HQbV10#HotelTechnology #AdoptingNewTech #Hospitality

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"Brands that balance high tech options with high touch, empathy-focused staff are likely to achieve the highest service ratings through economic volatility. Those preserving jobs from automation gain employee and public devotion. Investing in both technological conveniences and enduring human connections makes for memorable futures." With the unpredictable economy shifting daily at least be able to predict who will make it to their shift. With constant callouts and no shows, hospitality hiring can seem like a losing battle. With Gigpro, hospitality businesses are able to see "Pro Ratings" from previous worked gigs to better hire. Work smarter, not harder.#hospitalitytech #restauranttech #restaurantjobs https://lnkd.in/grBk3H8Q

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In recent times, it seems like conversations about the future are everywhere we turn. From the fluctuating housing market to the volatile stock market, and the rapid advancements in AI technology, there's a palpable mix of anxiety and excitement in the air. This prevailing sense of uncertainty isn't just confined to global markets or tech industries; it's deeply felt within the hospitality sector as well.For hoteliers, this era of transformation presents both challenges and opportunities. The future of hospitality is being rewritten, demanding a departure from traditional practices and a move towards more dynamic, innovative approaches. The key to navigating this uncertain future? Agility.Embracing Agility in HospitalityAgility in this context means more than just being able to respond quickly to market changes. It's about foreseeing shifts, adapting strategies proactively, and being prepared to pivot when necessary. For hoteliers, this could mean adopting new technologies that enhance guest experiences, streamline operations, or unlock new revenue streams.Choosing the Right SolutionsIn the face of uncertainty, the technology and systems you choose to implement can make all the difference. Opting for agile, cloud-based solutions like Mews allows for flexibility and scalability, ensuring that your operations can adapt to changing guest expectations and market conditions. These systems not only offer operational efficiency but also provide valuable insights that can inform strategic decisions.Preparing for the FutureStay Informed: Keep abreast of trends not just within hospitality but also in technology, consumer behavior, and global economics. This broader perspective can help anticipate changes that might impact your business.Invest in Technology: Choose solutions that offer flexibility and scalability. Cloud-based platforms, AI-driven tools, and integrated systems can provide the agility needed to adapt to future challenges and opportunities.Focus on Experience: In an increasingly digital world, personalization and unique guest experiences will set you apart. Use technology to understand and anticipate guest needs, creating memorable stays that encourage loyalty.Cultivate a Culture of Innovation: Encourage your team to think creatively about solving challenges and seizing opportunities. A culture that embraces change is crucial for fostering innovation and staying competitive.Build Resilience: Diversify your offerings and revenue streams where possible. Consider how different aspects of your business can adapt to serve changing guest needs or tap into new markets.The mix of anxiety and excitement about the future is understandable, but for hoteliers, the path forward involves embracing change and preparing to adapt. By not resting on their laurels and choosing agile solutions, hoteliers can not only navigate the uncertainties ahead but also thrive, shaping the future of hospitality in exciting new ways.

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